Returns & Exchanges - International Policy

Return Policy Overview

At M.P.Art, we want you to be completely satisfied with your purchase. We offer a 14-day return policy for all international customers.

Return Conditions

  • Items must be returned within 14 days of delivery
  • Items must be in original condition with tags attached
  • Custom or personalized items cannot be returned unless defective
  • Customer is responsible for return shipping costs

How to Return an Item

  1. Contact us at m.p.artpaints@gmail.com within 14 days
  2. Include your order number and reason for return
  3. We will provide return instructions and address
  4. Package items securely and ship to the provided address
  5. Refund will be processed within 5-7 business days after we receive the item

Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at m.p.artpaints@gmail.com with photos of the issue. We will arrange for a replacement or full refund at no cost to you.

Contact Us for Returns

EU Consumer Rights

For customers in the European Union, you have the right to cancel your order within 14 days without giving any reason. This is in addition to our standard return policy.

Contact Information

For any questions about returns or exchanges, please contact us:

Email: m.p.artpaints@gmail.com
Response Time: Within 24-48 hours

Shipping Destinations

We ship to the following countries:

  • North America: USA, Canada
  • Europe: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Poland, Czech Republic, Denmark, Sweden, Finland, Norway, Portugal, Luxembourg
  • Other: United Kingdom, Australia

Last updated: September 2025